Sunday, October 26, 2008

Phillies Win, Comcast FAILS.

Last night watching game 3 of the World Series, Comcast was not so Comcastic...

Around midnight the picture started to get a little pixelated and the sound started dropping out. No biggie...Comcast does that all the time. I gave up completely on trying to watch SNL because a cast member would deliver a joke and the punchline was dropped because the screen froze and/or the audio failed. Again, no big deal...I can watch it tomorrow on Hulu.com (However I just read that it was announced last night during the Weekend Update that Amy Poehler FINALLY POPPED last night and gave birth to Archie Arnett. Thank you Comcast.)

BUT THEN the unspeakable.

The entire channel went to black. Hindsight the lost picture was only out for about 15-20 minutes. But sitting on Twitter I knew that my TV wasn't the only one vomiting on itself, and that because of the missing picture, I had then missed the 2 biggest plays in the game: Chase Utley and Ryan Howard's back to back homeruns. Perfect. Awesome! Great. The most exciting part of the game was now lost in the universe because I couldn't see it on my television. I can only imagine what kind of histeria ensued at all the bars last night at that moment, but I'll leave that to imagination.

So after a little while the picture came back and everything was back to normal. Everything, that is, except Comcast customers taste for their cable service going completely sour. Not a good time for an epic fail on their part with the entire city watching the same channel. I googled 'comcast world series' this morning and dug up this article , with a quoted apology from Comcast spokesperson Jeff something or other:

" A little before midnight we detected a equipment failure that resulted in disruption to most standard definition broadcast channels, including FOX. The issue was detected immediately by our internal monitoring tools. However, it took anywhere from 15 to 25 minutes to restore.

We sincerely apologize to our customers and know many of them were watching the World Series"

So today, as I watch game four and longingly look at the Verizon building from my window that doesn't provide FIOS to this part (or any part?) of the city, I'll be crossing my fingers that the picture doesn't go out. But if it does, I'll remember that they will sincerely apologize for it tomorrow.

1 comment:

ComcastCares1 said...

We apologize for the interruption. I know how you feel. Many of us were watching the game that night.

The issue is now fixed. We will make sure this problem does not happen again especially during the World Series!

Go Phillies!!!

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com